Understanding Your IT Service Agreement: Your Cost vs Support Received

Understanding Your IT Service Agreement
  • November 16, 2023

Are you getting the best value from your IT provider?

Today, we're addressing a topic that might seem daunting for most, but right now is the perfect time to tackle, as you may be getting ready to renew or looking to switch. And that exciting topic is understanding and decoding the complexities of your IT service agreement—yay! 

We want to ensure you know 100% what you're currently getting, understand what you're paying, and ensure you're getting the most value. So, let’s get started.


The Importance of Investigating Your IT Service Agreement: 


Picture this: You sign a contract for managed IT services, trusting that everything will be taken care of. All technology worries are now off your plate, and you're covered. You assume: 

  • Networks are being actively monitored. 
  • Firmware is being updated as needed. 
  • Password policies are being enforced. 
  • Your data is regularly backed up. 

You believe everything is going great and is being protected until it isn’t. Then, one day, you find an employee hasn’t been required to implement MFA. Their email account gets hacked, and important information is taken. You ask your provider how this is possible, and they express that it wasn’t included in your service. But hold up, how can that be? This exact scenario is why you should know exactly what you're paying for. It's crucial to keep your eyes wide open and investigate what's "under the hood" of your contract. By understanding the details, you can make informed decisions and ensure your business is getting the IT support it truly deserves. 

Investigate Your Managed IT Contract

1. Ask for a Breakdown 

Hopefully, you have a clear picture as to why you should investigate your contract. Now it's time to roll up your sleeves and get into the nitty-gritty! Ask for a complete breakdown of your managed IT contract: every line item, every service, and every cost. Remember, you're not just paying for generic "IT stuff" — you deserve transparency and clarity. Sometimes during the sales process, providers will let you pick and choose services; they sell you on being the cheapest, not the best quality. This is where you can run into situations where you thought something was being covered, but it turns out it was removed to get the cheapest price point possible. Bottom line: ask for your breakdown!  


2. Understanding the Payment versus Value Equation

Okay, you've received the breakdown, but now what? It's time to put on your detective hat and critically analyze what you're paying for versus what you're receiving. Are you getting your money's worth? Are there any hidden costs? Does it seem like you’re getting a great deal but in reality, you aren’t receiving the best services? Remember, your IT provider should be a partner, helping you navigate the value of your service in relation to the cost. 


3. Don't Be Afraid to Ask for Clarification

No question is too small or insignificant when it comes to understanding your managed IT contract. If something doesn't sit right or seems unclear, don't hesitate to reach out and seek clarification. A reliable IT partner will be more than happy to walk you through the details and ensure you're on the same page. It's better to clarify now than to be left scratching your head later. We encourage you to understand why something is or isn’t included. Also, ask about the future! Your IT partner should be communicating your 1-year, 2-year, and 5-year technology roadmap so you know exactly what to expect.  


4. 'Tis the Season to Review & Renew Contracts! 

Now is the opportune moment to check off this task from your to-do list. As we approach a new year, many contracts are up for renewal, making it the perfect time to review and assess your current services. It's also an excellent opportunity to request quotes from neighboring IT partners, such as Prime Secured, to compare the services offered. 

As you gear up for the upcoming year, taking a closer look at your existing contracts allows you to ensure that your current service provider aligns with your needs. Don't let the renewal period pass without a thorough examination of the terms and conditions. 


5. Understand Your Contract & Find Your Perfect IT Partner 

You've initiated the process of unraveling the mysteries within your managed IT contract. Through investigation, requesting breakdowns, grasping the payment versus value equation, and seeking clarifications, you're equipping yourself with knowledge and assuming control of your IT infrastructure. Keep in mind, Prime Secured is here to support you every step of the way. Together, we'll guarantee that your managed IT contract serves not only your business but also your peace of mind. 



Looking for a Partner You can Trust? 

 At Prime Secured, transparency, excellence, and your success are our core values. Our team of IT experts is committed to simplifying the intricacies of your managed IT contract and offering comprehensive support to help you navigate the IT landscape. We aim to clarify every cost, explain services thoroughly, and ensure you get the most value from your investment. Consider us as your knowledgeable allies in the world of technology, always ready to assist! 

We have some additional resources we thought we’d share as you navigate this topic: 


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