Have You Settled? Reasons Why You Might Stay with Your Current MSP

  • March 7, 2023

As a small business you need a reliable IT provider to maximize your efficiency, stay ahead of the competition, and grow your bottom line. However, if your current provider isn't delivering great service, you should consider switching to a provider that can offer timely, proactive, secure, expert, and cost-effective support.

Let's chat about why you might be tempted to stick with your current IT provider even if they're not performing up to par, and why it's important to consider switching to a provider that can offer better support.

First off, we get it. You're used to your current provider, and change can be scary. That said, do you really know if they are the right fit for you? Your IT solutions are the oil in the gears of your business – they prevent interruptions and keep everything working smoothly. It’s worth getting it right. Consider the below circumstances, do you find yourself using any of these reasons to justify staying?

  • Familiarity
    You're used to working with your current IT provider, and you're familiar with their systems and processes. Switching to a new provider means having to learn a new set of processes and technologies, which can be daunting.
  • Fear of the Unknown
    Switching IT providers can be risky. You don't know how a new provider will perform, and you may be concerned about the impact on your business if things go wrong.
  • Time and Effort
    Finding a new IT provider can be time-consuming and require a lot of effort. You may have to research multiple providers, read reviews, and get recommendations from other businesses.
  • Loyalty
    You may feel a sense of loyalty to your current IT provider, especially if you've been working with them for a long time. You may feel that it's not fair to switch to a new provider without giving your current provider a chance to fix any problems.

Con Cyber Attack

But here's the thing, settling for an underperforming IT provider can seriously impact your business. If your current provider isn't keeping up with the latest technology trends, your business may fall behind the competition. These are the main reasons you shouldn’t let the uncertainty of change hold you back:

  • Lack of Innovation
    Technology is constantly evolving, and your business needs to keep up to stay competitive. If your current IT provider isn't keeping up with the latest trends and innovations, your business may suffer.
  • Poor Performance

    If your current IT provider is underperforming, it can have serious consequences for your business. Slow response times, system downtime, and other issues can impact your productivity and profitability.

  • Security Risks
    Cybersecurity is a major concern for businesses of all sizes. If your current provider isn't taking cybersecurity seriously, your business could be at risk of a cyber attack or data breach.
  • Cost
    While it may seem like sticking with your current IT provider is the cheaper option, settling for a subpar service can end up costing you more in the long run. Downtime, lost productivity, and other issues can all have a significant financial impact on your business.


So what should you do? Our experts recommend regularly assessing your IT provider's performance and being willing to make a change if necessary. Don't be afraid to explore other providers, read reviews, and get recommendations from other businesses. By doing so, you can ensure that your business stays competitive, secure, and profitable in the long run.

Finding a new IT provider can be challenging, but with some education, you can take a lot of the guess work out of it and make an informed decision. We invite you to take a closer look at our resource, which provides you with a guide on how to make switching providers easy. Download it here or contact Prime Secured with any questions on how to make the switch.